We are responsible for what we sell. If you are not completely satisfied with your purchase, you can return most items to us within 14 days of delivery to get a refund.
- No returns will be accepted without: A prior e-mail stating the specific problem (Wait until you hear back from us).
- Please contact us for return address if you want to send the items back. The return items must contain the following information: name, address, email, order number, telephone, and detailed description of the problem.
- In case the products arrive with damages, wrong delivery or mismatched products, exchange or refund is 100% guaranteed. However, we would not hold responsibility for damages caused by malice action (by customer herself/himself), and exchange or refund would be rejected.
- Returns will only be accepted when it’s in its original condition and the item(s) matches the item(s) on our Order Records.
- If return is for refund/exchange only and have non-quality cases, besides the shipping fees, we will also deduct 9% of the order total amount as handling fee and give you a partial refund or another product you like (charge or refund balance money for the different items).
- For exchange cases, please send the product back first and provide us a delivery tracking serial number and the link where to track this. We will have a new product dispatched to you as soon as we receive the return package.
- When refund is processing, please be noted that you should send the product back to us, providing a tracking serial number and tracking link. When the product arrives, we’ll issue a refund immediately.